ABOUT US

ISON Group is one of Africa’s largest IT and ITeS company with a presence in almost 25 countries in Africa. Headquartered in Lagos, Nigeria and Nairobi, Kenya. ISON has over 12,500 employees in Africa, the Middle East and the ASEAN region. ISON capitalizes on the strength of its core expertise and capabilities in a range of sectors such as Telecom Service Providers, Banking and Financial services, Government, Retail, Aviation, Oil & Gas and Tower Infrastructure Providers. We are ISO 27001:2013 certified in Information Security Management System and 9001:2008 in Quality Management System. We leverage our deep domain and delivery expertise; methodologies and frameworks; partnerships and technology alliances to provide turnkey Services – Design, Build and Manage. Our robust servicing infrastructure is built on global delivery platform to deliver Voice, Non-Voice and KPO services.

ISON BPO is the largest independent BPO service provider in Africa with presence in 15 countries. It serves 200 million customers providing analytics, customer experience management, voice process solutions and CRM process solutions.

ISON Technologies is a systems integrator, managed service provider and strategic outsourcing player providing end-to-end IT services and solutions across Africa. Our service offerings include consulting, systems integration, managed services and off-shore/on-shore services. We are among the leading pan-African partners for major companies such as Huawei, Oracle, AVAYA, IBM, Cisco, and Dell EMC.

ISON Innovation and investments (i3) is recently launched initiative of the ISON Group. The aim of this initiative is to drive consumer internet business in Africa.

 

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ISON PROMOTERS

RAMESH AWTANEY

FOUNDER AND CHAIRMAN- ISON

Ramesh, a dynamic entrepreneur, an Indo-African business magnate, investor and philanthropist has deep business interests across Africa and Middle East. He carries more than 28 years of rich experience in global technology, market development and business process outsourcing across Telecom Providers and other Verticals.

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VIVEK GUPTA

FOUNDER & DIRECTOR -ISON

Vivek is a telecommunications veteran with over two decades of experience in the industry. He is the Founder and Director of ISON Group. ISON Group includes ISON BPO - the largest independent ITeS services company in Africa and ISON Technologies – a leading IT services company in Africa.

As a seasoned MNC executive, Vivek served exemplary stints at IBM, Ericsson and other multinationals.

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VISION AND MISSION

Vision

  • To create the most respected, dynamic & innovative global Information Technology (IT) and Information Technology Enabled Services (ITES) company.
  • To develop “customers for life” by earning their continual loyalty through anticipating, listening and responding to their needs.
  • To provide an enriching environment of trust, cooperation & mutual respect for all stakeholders.
  • To create significant value for our customers, employees, partners, shareholders, and the communities we operate in.

Mission

As a service provider, we will lead by championing “Inclusive growth”. Our success will always go hand-in-hand with the prosperity of customers, employees, partners, shareholders, and communities.

Core Values

We will earn and safeguard the respect of the larger community through our relentless pursuit of excellence.To achieve this, we will embody our core values.

  • Unity – ‘I’ will be subjugated to ‘WE’ enabling us forge oneness despite the diversities.
  • Agility – Speed matters and so we will be quick to respond, quick in decision-making, quick to implement and quick in reporting.
  • Integrity – Ethics are sacrosanct. We will always remain true and honest in all our dealings and abide by the laws of the lands and communities we operate in.
  • Excellence – We will excel in serving our internal and external customers by offering a superior experience each time and in every situation.
  • Compassion – We will serve the marginalised and differently-abled sections of the society by empowering them through knowledge and job opportunities
  • Co-building – We will strive to judiciously use our resources and invest knowledge and funds in creating value for the betterment of the community.

PRESS AND ANALYSTS


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